NHTSA Complaint #11118495 — 2011 CHEVROLET HHR

ON AUGUST 2 2018 I WAS DRIVING. I HAD MY OLDEST DAUGHTER IN THE BACK SEAT. WE CAME TO A STOP SIGN AND MADE A RIGHT TURN. AS I WAS TURNING THE REAR DRIVER SIDE DOOR FLEW OPEN AND MY DAUGHTER AND HER CELL PHONE WENT FLYING OUT. SHE GOT SCRAPES AND BRUISES BUT NOTHING MAJOR. HER CELL PHONE SCREEN SMASHED. I IMMEDIATELY PULLED OVER THINKING SHE JUST DIDN'T SHUT THE DOOR ALL THE WAY AND TRIED TO SHUT IT. IT WOULDN'T LATCH. I WENT TO THE CLOSEST GAS STATION AND TRIED GETTING THE DOOR TO SHUT, AS I WAS STANDING THERE SLAMMING THE DOOR IN THE POURING RAIN, I NOTICED A LADY TRYING TO SHUT HER DOOR. HERS WOULDN'T SHUT EITHER (SHE DRIVES A CHEVY, NOT THE SAME MAKE) I WENT OVER TO MY MECHANIC AND HE TOLD ME THE LATCH NEEDED TO BE REPAIRED. I CALLED AUTO ZONE TO SEE IF THEY HAVE THE PART FOR THE CAR BECAUSE I CAN NOT DRIVE AROUND WITH A REAR DOOR THAT WILL NOT SHUT. THE LADY I SPOKE TO TOLD ME THAT IT IS A DEALER PART AND THAT I WOULD HAVE TO GO THROUGH THE DEALER BUT IN THE MEANTIME I CAN GET A STRIKER REPAIR KIT ONLINE. SHE TOLD ME THAT SHE ALSO HAS A CHEVY AND HER DOORS WON'T STAY SHUT. I CALLED CHEVY AND HAVE BEEN WAITING TO HEAR BACK FROM SOMEONE ON WHAT TO DO. THIS ISN'T A PROBLEM THAT WE CAN SEE. IT HAS TO BE AN INTERNAL ISSUE.