NHTSA Complaint #11118467 — 2018 FORD EXPLORER ENGINE

Complaint Details

ODI Number	11118467
Vehicle	2018 FORD EXPLORER
Component	ENGINE
Date of Incident	July 25, 2018
Date Filed	August 8, 2018
Mileage	8,400 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	GA

Consumer Description

MY EXPLORE HAS FAILED TO START ON 4 DIFFERENT OCCASIONS. THE DEALER SERVICE DEPARTMENT SENT A TOW TO GET THE CAR, AND THE DRIVER GOT IT TO START AFTER SEVERAL ATTEMPTS, THEN HE SHUT IF OFF AND IT FAILED TO START AGAIN. THE SERVICE MANAGER TOLD ME HE COULDN'T GET THE ISSUE TO OCCUR SO THERE WASN'T ANYTHING FOR HIM TO DO EVEN THOUGH HE HAD A FAULT CODE. MY EXPLORE ONLY HAS LEST THAN 9000 MILES AND IS STILL UNDER WARRANTY BUT YET THEY ARE TELLING ME THERE ISN'T ANYTHING THEY CAN DONE AFTER KEEPING MY CAR FOR 3 WEEKS. THERE SHOULD BE THINGS THAT SHOULD BE REPLACED WITH THE FAULT CODE, BUT YET NOTHING WAS DONE. HAS ANYONE ELSE EXPERIENCED THIS TYPE OF ISSUE? IF SO, WHAT WAS DONE TO RESOLVE THIS ISSUE.

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