NHTSA Complaint #11118442 — 2016 HONDA CR-V

COMPLAINT: SAFETY PROBLEM WITH MY 2016 HONDA CRV EX-L. ELECTRONIC POWER STEERING (EPS) HAS GONE OUT ON ME TWO TIMES ON FREEWAY (ONCE TURNING INTO A CURVE ON FREEWAY, SECOND TIME ON FREEWAY DRIVING STRAIGHT) AND ONCE ON SURFACE STREET (LEAVING AN ESTABLISHMENT AND TRYING TO GET OUT OF A PARKING SPACE). WHEN EPS WENT OUT, STEERING BECAME EXTREMELY STIFF AND BARELY MOVABLE MAKING ANY MANEUVER OF THE CAR CHALLENGING AND DANGEROUS. HONDA IS UNDER WARRANTY. HONDA DEALERSHIP HAS HAD CAR IN SHOP 3 TIMES ATTEMPTING TO REPAIR. THEY HAVE SENT ME OUT TWO TIMES SAYING CAR WAS REPAIRED BUT EACH TIME CAR HAD TO BE RETURNED WITH SAME PROBLEM. DEALERSHIP HAS ATTEMPTED TO REPAIR CAR AND HAVE REPLACED 2 PARTS (UNKNOWN) PERTAINING TO EPS WITH NO SUCCESS. NOW THEY ARE ORDERING A 3 PART (UNKNOWN) IN ATTEMPT TO REPAIR THE EPS. I HAVE EXPRESSED MY FEAR OF THE CAR TO HONDA CORP. OFFICE AS WELL AS DEALERSHIP. I AM AFRAID THEY WILL GIVE ME MY SUV BACK SAYING IT IS FIXED AND AGAIN I WILL FIND MYSELF IN A DANGEROUS SITUATION WHEN THE EPS GOES OUT FOR THE 4TH TIME. INFORMATION SELECTED FOR SPEED LIMIT AT TIME OF INCIDENT ONLY REFLECTS SURFACE STREET DRIVE. WHEN ON FREEWAY, SPEED WAS BETWEEN 40-65 MILES.