NHTSA Complaint #11118211 — 2014 VOLKSWAGEN CC AIR BAGS

Complaint Details

ODI Number	11118211
Vehicle	2014 VOLKSWAGEN CC
Component	AIR BAGS
Date of Incident	July 29, 2018
Date Filed	August 7, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	HI

Consumer Description

TAKATA RECALL ON NOVEMBER 11, 2017, I TOOK MY CAR TO TONY VOLKSWAGEN IN WAIPAHU, HAWAII TO REPLACE THE TAKATA AIR BAGS. IT TOOK ONE WHOLE YEAR FOR THEIR SERVICE DEPARTMENT TO GET THE PART AND GET BACK TO ME. TERRIBLE SERVICE. ON AUGUST 3RD, 2018, I RECEIVED A TAKATA RECALL AGAIN SAYING IT WAS NOT REPLACED. THE NAME OF THE SERVICE ADVISOR WAS 51448 AARON CHAN FROM TONY VOLKSWAGEN IN WAIPAHU HAWAII. THIS IS MY COMPLAINT. IT WAS NEVER REPLACED IN THE FIRST PLACE. UNETHICAL AND FRAUDULENT!!! I COULD HAVE GOTTEN INTO AN ACCIDENT ALL THIS TIME THINKING IT WAS FIXED.

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