NHTSA Complaint #11115529 — 2017 BUICK ENCORE

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11115529
Vehicle	2017 BUICK ENCORE
Component	VISIBILITY/WIPER
Date of Incident	April 19, 2018
Date Filed	August 3, 2018
Mileage	7,200 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	WI

Consumer Description

THE WIPER BLADES FAILED TO WORK DURING A WET HEAVY SNOW FALL. THE WIPERS REMOVED THE SNOW VERY WELL ON THE UP STROKE BUT ON THE DOWN STROKE THE WIPERS PACKED THE SNOW ON THE COWLING UNTIL IT GOT TO A POINT THAT THE WIPERS COULD NOT COMPLETE THE CYCLE AND THEY WOULD STOP WORKING. I HAVE A VIDEO USING A BATH TOWEL TO SIMULATE SNOW AND HOW TO STOPPED THE BLADES FROM WORKING. THE VIDEO IS TOO LARGE TO SEND IT IN THE SPACE PROVIDED BUT I AM SURE IT WILL SEND VIA E MAIL. I ALSO HAVE NOTES WRITTEN IN REAL TIME ON ALL CONVERSATIONS WITH BUICK/GM AND TWO DEALERSHIPS. I ALSO HAVE A LETTER AND A CONDEMNING E MAIL FROM BUICK/GM AND THESE PUT ME OVER THE ALLOTTED CHARACTERS. *JS

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