NHTSA Complaint #11115174 — 2004 JEEP LIBERTY

TL* THE CONTACT OWNS A 2004 JEEP LIBERTY. THE CONTACT RECEIVED A RECALL NOTICE FOR NHTSA CAMPAIGN NUMBER: 18V278000 (SUSPENSION). THE CONTACT CALLED THE DEALER (PAT CLEMONS, INC. 1720 S MARSHALL ST, BOONE, IA 50036, (515) 432-5150) TO ORDER THE PARTS FOR THE REPAIR AND WAS LAUGHED AT BY THE SERVICE MANAGER. THE CONTACT CALLED A SECOND UNKNOWN DEALER WHO STATED THAT PAT CLEMONS, INC. ORDERED THE PARTS ASSIGNED TO THE VIN AND THEY WOULD HAVE TO ORDER AND SHIP THE PARTS TO THEIR BUSINESS. THE CONTACT ATTEMPTED TO CONTACT THE PAT CLEMONS DEALER SEVERAL TIMES TO RETRIEVE THE PARTS. THE CONTACT FELT THAT HE HAD BEEN LIED TO AND GIVEN THE RUN AROUND BY THE PAT CLEMONS DEALER WHILE DRIVING WITH AN OUTSTANDING RECALL ASSOCIATED WITH THE VEHICLE. THE VEHICLE WAS NOT REPAIRED. THE CONTACT HAD NOT EXPERIENCED A FAILURE.