NHTSA Complaint #11115088 — 2018 NISSAN ROGUE

WHILE DRIVING STRAIGHT AT APPROXIMATELY 25-30 MPH ON A CITY STREET WITH A SLIGHT INCLINE AND NO OTHER VEHICLES AROUND OR INCONSISTENCIES IN THE ROAD SURFACE, THE VEHICLE MADE A HARD AND ABRUPT DECELERATION COMBINED WITH A GRINDING SOUND FOR ABOUT 2-3 SECONDS THEN RESUMED NORMAL OPERATION. THE VEHICLE HAD BEEN PURCHASED 2 DAYS EARLIER AND HAD ABOUT 40 MILES ON THE ODOMETER. WHEN CONTACTED, THE SALES STAFF CLAIMED NO KNOWLEDGE OF A PROBLEM BUT THE DEALERSHIP'S SERVICE DEPARTMENT ACKNOWLEDGED THEY HAD A TECHNICAL SERVICE BULLETIN (TSB 18-041A) ALERTING THEM OF THE ISSUE AND THEY HAD IN FACT DEALT WITH SIMILAR SITUATIONS WITHIN THAT SERVICE DEPARTMENT. THEY RAN DIAGNOSTIC TESTS ON OUR VEHICLE AND THE LASER CONTROL MODULE FOR THE EMERGENCY BRAKING SYSTEM FAILED. THEY REPROGRAMMED IT, TESTED IT, AND IT FAILED AGAIN. THEY ORDERED A NEW CKD LASER CONTROL UNIT, REPROGRAMMED IT, PERFORMED SENSOR CALIBRATION, ROAD TESTED IT AND SAY THEY VERIFIED ALL WARNING LIGHTS ARE OUT AND NO CODES ARE RESET. THEY OFFERED TO REPLACE THE VEHICLE. THIS SEEMS TO BE A RANDOM AND SYSTEMIC PROBLEM.