NHTSA Complaint #11114938 — 2015 FORD TRANSIT

TL* THE CONTACT OWNS A 2015 FORD TRANSIT. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 17V408000 (POWER TRAIN). THE CONTACT CALLED TASCA FORD SEEKONK AT 800-737-0435 (LOCATED AT 200 FALL RIVER AVE, SEEKONK, MA 02771) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS NOT CONTACTED. WHILE DRIVING APPROXIMATELY 60 MPH, THE VEHICLE VIBRATED AND A BANGING NOISE WAS HEARD UNDERNEATH THE VEHICLE. THE BRAKE PEDAL TRAVELED TO THE FLOORBOARD AND DID NOT STOP THE VEHICLE INSTANTLY. THERE WAS NO WARNING INDICATOR ILLUMINATED. THE CONTACT MANAGED TO PULL THE VEHICLE OVER TO THE SIDE OF THE ROAD. THE VEHICLE WAS TOWED TO FIRST FORD (292 WILLIAM S CANNING BLVD, FALL RIVER, MA 02721, 508-730-1000) WHERE THE TECHNICIAN STATED THAT THE VEHICLE WOULD NOT BE DIAGNOSED RIGHT AWAY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND STATED THAT THE DEALER WOULD BE CONTACTED FOR PICTURES OF THE FAILURES. THE DEALER DID NOT PROVIDE THE PICTURES AND STATED THAT IT WOULD BE TWO WEEKS BEFORE THE VEHICLE COULD BE DIAGNOSED. THE FAILURE MILEAGE WAS APPROXIMATELY 120,000. PARTS DISTRIBUTION DISCONNECT.