NHTSA Complaint #11114719 — 2017 NISSAN MAXIMA

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number 11114719
Vehicle 2017 NISSAN MAXIMA
Component AIR BAGS
Date of Incident
Date Filed
Mileage 24,000 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State WV

Consumer Description

I WAS DRIVING ON THE INTERSTATE WHERE IT STARTED TO RAIN AND I HYDROPLANED SLIGHTLY, SO I LET OFF THE GAS AND RECOVERED TO A STOP. THE SIDE CURTAIN AIRBAGS THEN DEPLOYED DUE TO A "TILT ANGLE" BEING SENSED, WHILE ALL FOUR TIRES WERE STILL IN CONTACT WITH THE GROUND. THE VEHICLE HAD NO IMPACT, NO TILT, AND NO DAMAGE TO THE VEHICLE. I WAS ABLE TO CONTINUE AND DRIVE THE VEHICLE HOME WITH THE AIRBAGS TAPED TO THE CEILING. THE CAR WAS THEN SUBSEQUENTLY DRIVEN TO THE DEALERSHIP APPROXIMATELY 50 MILES AWAY WITH NO ISSUE. I SUBMIT THE VEHICLE TO NISSAN TO ANALYZE WHY THE AIRBAGS DEPLOYED, AND INFORMATION WAS PULLED FROM THE EDR. ALL I WAS TOLD WAS THE AIRBAGS DEPLOYED WITHIN AN ALLOWABLE TIME FROM A "TILT ANGLE" BEING RECORDED. WHEN QUESTIONED, THE REPRESENTATIVE COULD NOT TELL ME HOW LONG THAT ALLOWABLE TIMEFRAME WAS, WHY A TILT ANGLE WAS RECORDED WHEN ALL FOUR TIRES WERE STILL IN CONTACT WITH THE GROUND, AND COULD NOT TELL ME IF THE SENSORS THAT SEND DATA TO THE EDR WERE FUNCTIONING CORRECTLY (BUT I COULD PAY TO HAVE MY OWN DIAGNOSTICS RUN). ALSO, ACCORDING THE THE EDR REPORT, IN THE "PRE-CRASH" INFORMATION BEFORE THE EVENT OCCURRED, IT SHOWED THE VEHICLE HAD ALREADY COME TO A FULL STOP PRIOR TO THE EVENT. I HAVE HAD PREVIOUS MINOR ELECTRICAL ISSUES WITH THE VEHICLE RELATED TO THE RADIO AND MILEAGE TRACKING RESETTING THEMSELVES, WHICH I HAD RELATED TO NISSAN DURING THE INVESTIGATION, AS WELL AS THE DRIVER SIDE AUTOMATIC WINDOW FALLING OPEN IN THE TRACK WHEN I SHUT THE DOOR. THIS INVESTIGATION HAS TAKEN TWO MONTHS, WITHOUT ANY EFFORT ON NISSAN'S PART TO CONTACT ME WITH ANY UPDATES. THE DEALERSHIP WAS ALSO TOLD NOT TO TOUCH THE VEHICLE TO EVEN THINK ABOUT REPAIRS, DURING WHICH TIME I AM STILL EXPECTED TO MAKE PAYMENTS ON A VEHICLE I DON'T HAVE IN MY POSSESSION.

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