NHTSA Complaint #11114431 — 2011 FORD FUSION HYBRID

WE HAD TO HAVE THE THROTTLE BODY REPLACED ON OUR FORD FUSION HYBRID 2011 BECAUSE THE ORANGE WRENCH LIGHT CAME UP ON THE DASH AND THE CAR SHUDDERED AND WAS NOT SAFE TO DRIVE. WE ALSO HAD TO PAY TO HAVE IT TOWED. FORD'S "CUSTOMER SATISFACTION PROGRAM 13N03" COVERS THE FUSION 2011 MODEL BUT EXPLICITLY DOES NOT COVER THE HYBRID. APPARENTLY THEY DO NOT WANT THEIR HYBRID CUSTOMERS TO BE SATISFIED. IT IS VERY UNSAFE THAT THE THROTTLE BODY CAN FAIL AT HIGHWAY SPEEDS, AND ALLOWING FORD TO WAIT UNTIL IT HAS FAILED TO REPLACE IT, AND REFUSING TO COVER THE COST FOR HYBRID MODELS, IS UNACCEPTABLE. THE VEHICLE WAS IN MOTION AT LOW SPEED WHEN IT FAILED.