NHTSA Complaint #11114232 — 2015 FORD FUSION

I INITIALLY CALLED ON 724/2018, INCIDENT# 1256726. I HAD AN ISSUE WHERE MY CAR WAS PLACED IN PARK, BUT CAR THOUGHT IT WAS STILL IN DRIVE. FOUND OUT THERE WAS AN OPEN RECALL FOR THIS ISSUE (MANUFACTURER RECALL#18S20). I ALSO REACHED OUT TO FORD MOTORS, WHO ADVISED TO WAIT UNTIL CAR DIAGNOSED AND SEE WHAT REALLY CAUSED THE ISSUE. PER THE AUTONATION FORD DEALERSHIP THAT WORKED ON MY CAR, IT WASN'T THE EXACT SAME CAUSE AS THE RECALL, BUT THE EFFECT WAS THE SAME THAT THE CAR NOT KNOW WHAT GEAR IT WAS ACTUALLY PLACED IN... GEAR SHIFT STOPPED WORKING, BRAKE LIGHTS STOPPED WORKING, THEN ENGINE WOULDN'T START, AS CAR ALREADY THOUGHT IT WAS IN DRIVE. FORD ADVISED IF ISSUE NOT CAUSED BY WHATS IN RECALL THAT I WOULD HAVE TO PAY. MY RESPONSE WAS "IF SOMETHING ELSE CAUSED THE EXACT SAME ISSUE, SOUNDS LIKE THE RECALL SHOULD BE ADJUSTED TO COVER MORE THAN JUST ONE CABLE. SEEMS LIKE FORD AGREED, BECAUSE THEY FIXED THE ISSUE FOR FREE. PAPERWORK SAYS ISSUE WAS "CABLE ASSEMBLY- SELECTOR LEVER. SHIFTER CABLE WAS REPLACED. I THEN CALLED FORD MOTOTRS THE NEXT DAY TO FOLLOW-UP ON MY PREVIOUS CALL... I WAS ADVISED THAT PART FOR THE RECALL WOULDN'T BE AVAILABLE UNTIL LATE SEPTEMBER, WHICH IS A VERY LONG TIME FOR AN UNSAFE CAR. MY ISSUE IS THIS IS MY 2ND RECALL, AND I'VE ONLY OWNED THE CAR FOR 3 MONTHS. I ADVISED FORD MOTORS I FELT THE CAR WAS UNSAFE. REP ASKED ME "WHAT DO YOU WANT"... I ADVISED I WOULD LIKE TO SEEK POSSIBLE TRADE-IN FOR A SAFER CAR, AND THIS CAR, NOR ANY CAR WITH 2 RECALLS SHOULD STILL BE ON ROAD. REP THEN GIVES ME THE PHONE NUMBER AND PHONE OPTION TO REACH THE "BUYBACK/TRADE-IN REQUEST PROGRAM" PHONE NUMBER WAS 800-392-3673, OPTION 1, OPTION 4, THEN OPTION 5. SHE ADVISED I NEEDED MY VIN, THEN IT WOULD ASK FOR MY MILEAGE. OPTION 1 WAS ENGLISH, 4 WAS FOR RECALLS, AND 5 WAS TO REPEAT THOSE OPTIONS AGAIN. I CALLED BACK 6 MORE TIMES, AND TRIED DIFFERENT OPTIONS UNSUCCESSFULLY.