NHTSA Complaint #11114218 — 2014 KIA OPTIMA

S A SINGLE, FULL-TIME WORKING MOTHER TO TWO YOUNG CHILDREN, I WAS UNABLE TO SCHEDULE AN APPOINTMENT IN TIME TO BRING MY 2014 KIA OPTIMA SXL TURBO IN FOR THE ENGINE RECALL TEST; MY CAR'S ENGINE DECIDED TO CROAK ON ME FORTUNATELY A BLOCK FROM MY HOME. MY CAR WAS TOWED IN TO THE LOCAL KIA ON MAY 19, 2018. AS OF PRESENT DAY, I AM STILL WITHOUT AN ENGINE AND HAVE BEEN GIVEN A DIFFERENT ETA ON THE ENGINE EVERY TIME I CONTACT KIA. I HAVE RECENTLY BEEN IN TOUCH WITH A MEMBER OF THE ESCALATION TEAM (AS HIGH UP AS I CAN GO). AS OF TODAY, SHE HAS CHANGED MY ETA TO THE LAST WEEK OF AUGUST WHEN I WAS TOLD IT WOULD BE THE LAST WEEK OF JULY. I AM MEDICALLY DIAGNOSED WITH CHRONIC MIGRAINES AND EXTREME PHOTOPHOBIA AND HAVE A VALID AND LEGAL TINT PRESCRIPTION FOR MY VEHICLE IN THE STATE OF MISSISSIPPI. MY PRESCRIPTION ALLOWS ME TO WARRANT WINDOW TINT THAT IS OTHERWISE ILLEGAL WITHOUT A PRESCRIPTION DUE TO MY CONDITION. I HAVE STRESSED THIS MEDICAL ISSUE TO KIA EVERY TIME I CALL BUT THAT DOES NOT HELP SPEED UP THE PROCESS OF GETTING AN ENGINE HERE. MY MEDICATION (IMITREX AKA SUMATRIPTAN) CANNOT BE SAFELY TAKEN MORE THAN JUST A FEW TIMES PER WEEK BUT I HAVE KEPT A MIGRAINE AT LEAST 4 DAYS OF EACH WEEK SINCE I HAVE BEEN WITHOUT MY CAR DUE TO DRIVING IN A VEHICLE OTHER THAN MY OWN. MOST WOULD SPECULATE THAT WEARING SUNGLASSES WOULD BE A FIX ALL TO THIS PROBLEM; IT IS NOT. I AM NOW AFRAID THAT AT ANY GIVEN TIME WHILE DRIVING THIS LOANER VEHICLE, I WILL GET A SUDDEN MIGRAINE AND END UP HAVING AN ACCIDENT AND HARMING MYSELF, MY TODDLER, MY FOURTH GADER, OR OTHERS. WHAT UPSETS ME MOST IS KNOWING THAT KIA/HYUNDAI PUMPS OUT BRAND NEW VEHICLES DAILY WITHOUT KNOWN ENGINE PROBLEMS BUT THEY CANNOT PRODUCE ENGINES FOR MYSELF AND OTHERS WHO ARE ANXIOUSLY AWAITING THE RETURN OF OUR PERSONAL VEHICLES. PLEASE HELP.