NHTSA Complaint #11113788 — 2013 THOR MOTOR COACH HURRICANE

WHILE DRIVING CROSS COUNTRY WE EXPERIENCED A COMPLETE FAILURE OF THE WIPERS DURING A HARD RAIN. THE WIPERS DROPPED OFF THE WINDSHIELD BUT WE WERE ABLE TO PULL OVER AND RESET THEM. ONCE WE STARTED BACK ONTO THE ROAD, THEY FAILED AGAIN. WE ENDED UP DRIVING TO THE CAMPSITE WITH NO WIPERS. WE HAD A MECHANIC COME TO LOOK AT THE PROBLEM AND WAS TOLD IT NEEDED A COMPLETE ASSEMBLY. WE DECIDED TO WAIT TILL WE GOT HOME BEFORE HAVING THE WIPERS REPAIRED. WHEN HOME, WE WENT TO A THOR DEALER WHO INFORMED US THERE WAS NO RECALL ON THIS PROBLEM ON OUR MODEL AND WE PAID $300.00 TO HAVE THE WIPERS FIXED. THAT REPAIR WORKED FOR A SHORT PERIOD OF TIME BEFORE IT FAILED AGAIN JUST LIKE THE FIRST TIME. WE NOW HAVE IT AT AN INDEPENDENT SHOP TO HAVE THE WIPERS REPAIRED. THE MECHANIC THERE ALSO INFORMED US THE WIPERS WILL NOT SHUT OFF WHEN TURNING THE SWITCH OFF. HE HAS CONTACTED THOR BUT THEY WILL NOT ASSIST IN PROVIDING PARTS OR TECHNICAL SUPPORT. *TT *TR *BF THE CONSUMER SUBMITTED PHOTOS. *TR