NHTSA Complaint #11113498 — 2011 SCION XB

I BELIEVE WHAT HAPPENED TO MY CAR IS RELATED TO THE PROBLEM DESCRIBED IN TSB NO. SB0024-11R2. HTTPS://WWW.CARS.COM/ARTICLES/2007-2015-SCION-TC-XB-PISTON-ISSUE-1420682965001/. A FRIEND WHO SELLS CARS SENT ME THAT LINK SAT JULY 21. I HAD NO PRIOR KNOWLEDGE SUCH AN ISSUE EXISTED AND THAT BULLETIN WAS DATED 12.22.2015. ABOUT 2 WEEKS AGO, MY CAR SUDDENLY STARTED HAVING PROBLEMS ACCELERATING FROM THE MOMENT I TURNED IT ON AND PULLED AWAY FROM THE CURB AND THROUGHOUT THE DAY DRIVING MOSTLY ON CITY STREETS. (95% OF MY DRIVING IS ON CITY STREETS A SHORT DISTANCE FROM HOME. I AM A PROFESSIONAL DOG WALKER AND PICK UP CLIENTS' DOGS AND TAKE THEM TO CITY PARKS FOR OFF LEASH WALKS & HIKES). AFTER A FEW DAYS OF THIS, I CALLED SF TOYOTA IN DALY CITY WHERE I HAVE BROUGHT MY CAR IN FOR REGULAR SERVICING THE ENTIRE TIME SINCE PURCHASE IN MARCH 2014. I HAD TO WAIT OVER A WEEK FOR THE SOONEST APPOINTMENT THE DAY I BROUGHT MY CAR IN, IT STARTED SMOKING ON THE FREEWAY AND SHUT OFF. I CALLED A TOW TRUCK. 2 DAYS LATER, ON FRIDAY JULY 25, 2018, TOYOTA INFORMED ME THERE WAS A HOLE IN MY ENGINE AND THEY HAVE NO IDEA HOW IT COULD HAVE GOTTEN THERE. I WENT IN THE FOLLOWING DAY TO RETRIEVE BELONGINGS FROM MY CAR AND SPOKE WITH SERVICE MANAGER RAY. HE SHOWED ME THE HOLE AND A PART OF MY ENGINE THAT CAME OFF AND WAS FOUND UNDER THE HOOD SOMEWHERE, CAUSING THE HOLE- THE CONNECTING ROD. THE CONNECTING ROD WAS GOUGHED UP PRETTY BADLY AND I SAW ANOTHER PIECE OF IT STUCK DOWN SOMEWHERE. THE HOLE HAD WHAT LOOKED LIKE METAL SHAVINGS IN IT AND I ASKED IF THAT WAS WHY THE ROD WAS GOUGHED UP AND IF THAT'S WHAT THE METAL SHAVINGS WERE FROM AND RAY NODDED YES AND SAID MOST LIKELY YES. HE TOLD ME IF I WANTED TO TRY AND GET ANY ASSISTANCE FROM TOYOTA, I WOULD HAVE TO PAY $2-3K TO HAVE THEM REMOVE AND INSPECT MY ENGINE AND THAT THERE WOULD BE NO GUARANTEE THEY WOULD HELP.