NHTSA Complaint #11113485 — 2015 VOLKSWAGEN PASSAT

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11113485
Vehicle	2015 VOLKSWAGEN PASSAT
Component	AIR BAGS
Date of Incident	July 20, 2018
Date Filed	July 25, 2018
Mileage	47,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

AT AROUND 47,000 MILES I BEGAN HEARING A CLICKING NOISE WHEN TURNING MY STEERING WHEEL. AFTER A DAY OR TWO OF THIS MY AIRBAG LIGHT CAME ON. I LOST FUNCTION OF MY HORN AND FOUND THAT OUT WHILE TRAVELING AT HIGHWAY SPEEDS WHEN SOME ONE WAS MERGING INTO MY LANE WITHOUT CHECKING TO SEE IF IT WAS CLEAR. I ALSO LOST ALL STEERING WHEEL MOUNTED CONTROLS. I PURCHASED THE VEHICLE USED ABOUT 27 DAYS PRIOR SO I RETURNED TO THE DEALER AND WAS INFORMED I WAS RESPONSIBLE FOR THE REPAIRS. THEY DID TROUBLE SHOOT THE ISSUE AND LET ME KNOW THAT THE CLOCK SPRING WAS DEFECTIVE.

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