NHTSA Complaint #11113377 — 2013 FORD FLEX FUEL/PROPULSION SYSTEM

Complaint Details

ODI Number	11113377
Vehicle	2013 FORD FLEX
Component	FUEL/PROPULSION SYSTEM
Date of Incident	July 11, 2018
Date Filed	July 24, 2018
Mileage	58,799 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

I PARKED THE VEHICLE ON THE MALL PARKING LOT ON MID-DAY OF JULY 11, 2018 IN CYPRESS, CA. AS I TURNED ON IGNITION TO START THE ENGINE, IT FAILED TO RUN. IMMEDIATELY I SUSPECTED THAT THE FUEL PUMP IS NOT SUPPLYING ENOUGH FUEL TO THE INJECTORS; I CALLED FORD ROADSIDE ASSISTANCE FOR TOWING SERVICE TO THE NEAREST FORD DEALERSHIP. THE SERVICE ADVISOR WILL NOT COVER THIS BROKEN PART -FUEL PUMP CONTROL MODULE BECAUSE THE RECALL ONLY APPLIES TO THE ECO BOOST ENGINE BUT NOT ON MY FLEX WHICH IS NATURALLY-ASPIRATED. I LEFT THE CAR FOR TWO DAYS WHICH THEY CANNOT DUPLICATE THE ENGINE FAILURE, SO I DROVE THE CAR HOME WHICH UNFORTUNATELY FAILED TO RUN THE NEXT DAY UNTIL TODAY. WHAT WILL I DO WITH THIS FORD FLEX FOR ME TO USE?

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