NHTSA Complaint #11113364 — 2011 DODGE DURANGO

TL* THE CONTACT OWNS A 2011 DODGE DURANGO. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBERS: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING) AND 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC). THE DEALER (SWOPE CHRYSLER DODGE JEEP RAM, 1012 N DIXIE AVE, ELIZABETHTOWN, KY 42701) WAS CONTACTED AND STATED THAT THEY COMPLETED THE REPAIR FOR NHTSA CAMPAIGN NUMBER: 17V572000 (SERVICE BRAKES, SERVICE BRAKES, HYDRAULIC); HOWEVER, THE PARTS WERE UNAVAILABLE FOR NHTSA CAMPAIGN NUMBER: 15V879000 (ELECTRICAL SYSTEM, INTERIOR LIGHTING). UPON LEAVING THE DEALER AND CONDUCTING HER OWN RESEARCH, THE CONTACT FOUND THAT THE RECALL REPAIR COULD NOT BE COMPLETED WITHIN THE 15 MINUTE TIME FRAME AFTER DROPPING OFF THE VEHICLE. IN ADDITION, THE CONTACT STATED THAT THE RECALL WAS STILL OPENED PER THE VIN. THE MANUFACTURER WAS NOT MADE AWARE OF THE ISSUE. THE CONTACT HAD NOT EXPERIENCED A FAILURE. PARTS DISTRIBUTION DISCONNECT.