NHTSA Complaint #11113137 — 2014 FORD FUSION

MY WIFE ARRIVED AT WORK AND SHIFTED THE CAR INTO PARK. WHILE EXITING THE CAR STARTED ROLLING BACKWARDS. SHE HAD TO APPLY THE EMERGENCY BRAKE TO STOP IT. WHILE THE DASH AND SHIFTER SAID THE CAR WAS IN PARK IT WAS REALLY IN NEUTRAL OR REVERSE. I HAD THE CAR TOWED TO THE DEALERSHIP. THE REPLACED THE SHIFTER CABLE ASSEMBLY AND TOLD ME THAT A SMALL PLASTIC BUSHING BROKE AND THATS WHAT CAUSED THE ISSUE. TOTAL COST OF THE REPAIR WAS $410. THERE IS NOW A RECALL FOR THE EXACT SAME PROBLEM BUT THEY WILL NOT REFUND ME THE MONEY BECAUSE MY VIN IS NOT PART OF THE RECALL. THE RECALL NEEDS TO BE EXPANDED TO COVER MORE FUSION'S. MINE WAS AT THE FLAT ROCK ASSEMBLY PLANT AS THE RECALLED CARS WERE, JUST TWO WEEKS AFTER THE CUTOFF DATE OF SEPT. 14, 2013. FORD CORPORATE WAS NO HELP JUST TOLD ME TO CALL THE DEALER WHERE I HAD THE REPAIR DONE. TYPICAL FORD CUSTOMER SERVICE I MUST SAY AFTER DEALING WITH THEM FOR THE PAST 4+ YEARS.