NHTSA Complaint #11112938 — 2007 FORD MUSTANG

SINCE FEBRUARY 2017, I HAVE WRITTEN REGULARLY VIA EMAIL WITH THE SERVICE MANAGER OF PACIFICO FORD OF PHILADELPHIA PA ABOUT HAVING NHTSA RECALL 16V384 (PASSENGER AIRBAG) APPLIED TO MY VEHICLE, A 2007 MUSTANG SHELBY GT. OVER A PERIOD OF 17 MONTHS, I HAVE NOTICED RESPONSES THAT INDICATE THE DEALER IS EITHER OVERWHELMED WITH THESE INQUIRIES, IS HAVING TROUBLE GETTING PARTS TO SATISFY THE GOVERNMENT'S RECALL, OR IS OTHERWISE UNWILLING OR UNABLE TO PERFORM THEM. IT HAS BEEN 17 MONTHS SINCE I HAVE ASKED THE DEALER ABOUT APPLYING THIS RECALL. IT HAS BEEN 25 MONTHS SINCE RECALL 16V384 WAS ISSUED BY THE GOVERNMENT. FORD MOTOR COMPANY HAS SENT ME A LETTER INDICATING THAT I MUST AVOID PLACING PASSENGERS IN THE FRONT PASSENGER SEAT. I NEED NHTSA'S HELP.