NHTSA Complaint #11112848 — 2012 KIA SOUL

I FIRST NOTICED A GRINDING NOISE WHILE BACKING OUT FROM A PARKING SPACE. I THOUGHT PERHAPS A RECENT BRAKE JOB NEEDED SOME TWEAKING OR MAYBE HAD A DEFECTIVE PART INSTALLED. I DROPPED IT AT THE DEALERSHIP TO GET CHECKED OUT ON TUESDAY MORNING. WHEN THEY FINALLY LOOKED AT IT ON THURSDAY THEY TOLD ME I NEEDED A NEW ENGINE DUE TO "CRANK BEARING FAILURE" AND "RING FAILURE." MY ENGINE ONLY HAD 63000 MILES ON IT AND ALL THEY COULD DO WAS SHRUG AND OFFER A USED ENGINE AT THE SAME COST AS THE CURRENT VEHICLE VALUE.