NHTSA Complaint #11112828 — 2016 FORD F-150

STRUCTURE:BODY issue reported to NHTSA

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Complaint Details

ODI Number	11112828
Vehicle	2016 FORD F-150
Component	STRUCTURE:BODY
Date of Incident	July 18, 2018
Date Filed	July 21, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	OH

Consumer Description

DOORS FREEZE REPEATEDLY IN COLD WEATHER AND WILL EITHER NOT OPEN OR WILL NOT LATCH. THE TSB WAS COMPLETED PRIOR TO THE RECALL AND DID NOT CORRECT THE PROBLEM. VEHICLE WAS IN FOR SERVICE ON 7/18/2018 AND WAS TOLD THAT THE TSB WAS PERFORMED PREVIOUSLY AND NO ADDITIONAL ACTION WOULD BE TAKEN. I HAVE VIDEO THAT I WANTED THE SERVICE ADVISOR AND WAS TOLD NOT TO BOTHER. THE VIDEO SHOWS EVIDENCE OF DOORS FAILING TO LATCH ON 4/20/2018 WITH TEMPERATURE OF 32 DEGREES. SERVICE ADVISOR REFUSED TO LOOK AT THE VIDEO.

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