NHTSA Complaint #11112533 — 2018 SUBARU CROSSTREK

THIS CAR IS A LEMON!! I ORDERED MY 2018 CROSSTREK JUNE 2017, TOOK DELIVERY AUG. 7TH. CAR RAN GREAT, LOVED IT! NOV. 2017, 5600 MILES ON IT, IT STARTS INTERMITTENTLY BUCKING/SHUDDERING UNDER ACCELERATION. TOOK IT TO MY LOCAL SUBARU DEALER, THEY HAD IT 3 DAY, COULDN'T FIND ANYTHING WRONG. SOME TIME PASSES, AND WE'RE INTO WINTER, THIS IS MY ONLY VEHICLE, AND I CAN'T GO WITHOUT IT ESPECIALLY WITH THE SNOW. CAR STILL ACTS UP FOR MONTHS, PROGRESSIVELY GETTING WORSE AND MORE FREQUENT. APRIL 2018 TAKE IT BACK TO THE DEALER, THEY HAVE IT 13 DAYS, CAN'T FIND AN ISSUE. I PICK THE CAR UP ON A FRIDAY, THE SERVICE MANAGER AND A MASTER TECH RIDE WITH ME SO I CAN DUPLICATE THE CONDITION, THEY EXPERIENCE IT LIKE I DESCRIBED. THAT MONDAY, I RETURN IT TO THE DEALER. SUBARU TECH CASE #63 DAYS LATER, AND COUNTLESS CALLS TO SUBARU CUSTOMER SERVICE, THEY TELL ME THERE'S NOTHING THEY CAN DO FOR ME ON IT! SO, NOW I'VE RESOLVED TO DIAGNOSE MY OWN "BRAND NEW CAR". I SPENT 3 DAYS WITH MY PERSONAL SCAN TOOL HOOKED UP, AND I FIND THE REASON FOR THE BUCKING/ SHUDDER. I'VE CONSULTED THE DEALER, THEY ARE DISCUSSING WITH SUBARU TECH ON WHY I SEE WHAT I'M SEEING ON THE LIVE DATA. SO, TO SUM UP 80+ DAYS AT THE DEALER, THEY CAN'T FIND ANYTHING, I HAVE IT 3 DAYS, AND I FIND THE REASON FOR THE SYMPTOM! NEEDLESS TO SAY, I WON'T BUY ANOTHER SUBARU, AND THIS ONE WILL BE GOING BYE BYE! I DON'T BLAME THE DEALER, THEY CAN ONLY DO WHAT SUBARU ALLOWS. THIS IS SUBARU CORPORATE'S FAULT, AND THEY DON'T WANT TO COME TO THE TABLE ON MAKING IT RIGHT WITH THE CUSTOMER.