NHTSA Complaint #11112023 — 2007 TOYOTA RAV4

MY RAV4 TRUCK WAS TAKEN TO THE DEALERSHIP FOR SERVICE AS OIL LIGHT CAME ON, HOWEVER, TRUCK WAS NOT DUE FOR AN OIL CHANGE AS SERVICE WAS DONE MAY 2018. TECHNICIAN INFORMED ME THAT THE TRUCK WAS BURNING OIL AND REQUIRED THE REPLACEMENT OF PISTONS INSIDE ENGINE. AT THAT TIME, I WAS INFORMED THAT UNDER THE EXCESSIVE ENGINE OIL CONSUMPTION WARRANTY, IT WOULD BE COVERED AT NO CHARGE TO CUSTOMERS. UNFORTUNATELY, THE WARRANTY IS EXPIRED FOR MY TRUCK AND NOTHING CAN BE DONE BY TOYOTA. HOWEVER, REGULAR MAINTENANCE ON THE TRUCK NEVER INDICATED A PROBLEM AND NO MENTION OF THIS ISSUE WAS EVER ADDRESSED BY THE TECHNICIANS. A YEAR AGO THE TRUCK WOULD HAVE BEEN COVERED AND NOW MY SAFETY AND THE SAFETY OF OTHERS IS BEING COMPROMISED. OF COURSE, ENGINE FAILURE DID NOT OCCUR UNTIL AFTER THE WARRANTY PERIOD EVEN THOUGH REGULAR OIL CHANGES WERE BEING DONE. JUST BECAUSE THE WARRANTY IS EXPIRED DOESN'T MEAN THE ISSUE DOESN'T EXIST! WHY IS A COMPANY ALLOWED TO PUT LIVES IN DANGER? TOYOTA IS QUICK TO ADDRESS A RECALL ISSUE YET DOESN'T SEEM TO THINK THIS IS SUCH AN ISSUE. IN NO TIME, YOU COULD BE OUT OF A CAR/TRUCK WITHOUT YOU EVEN KNOWING WHY ESPECIALLY WHEN SERVICES ARE BEING DONE IN A TIMELY MANNER. HOW IS IT THAT DEALER SERVICE CENTERS KNOW WHEN YOU HAVEN'T DONE A RECALL ON YOUR CAR YET DON'T ADDRESS/ADVISE AN ISSUE THAT POTENTIALLY BE A PROBLEM IF NOT TAKEN CARE OF IN THE LONG RUN. I GUESS THE CUSTOMERS SAFETY IS NOT A PRIORITY.