NHTSA Complaint #11111770 — 2007 TOYOTA RAV4

MY CAR BURNS MASSIVE AMOUNTS OF OIL. I GET REGULAR CHANGES AT GOODYEAR. I TOOK IT IN TO TOYOTA WOLFCHASE MEMPHIS FOR NOT 1 BUT 2 RECALLS AND ASKED ABOUT THE AMOUNT OF OIL IT WAS BURNING. THEY INFORMED ME THIS VEHICLE PER VIN# HAD A WARRANTY ENHANCEMENT ON IT B/C PISTON DOES NOT SIT PROPERLY AND THAT IS WHY THE LARGE CONSUMPTION OF OIL. THEY ALSO INFORMED ME I WAS "TOO LATE" THAT IT EXPIRED 5/6 MONTHS PRIOR. I MADE THEM AWARE I WAS NOT NOTIFIED OF ANY WARRANTY ENHANCEMENT AND THEY SAID THEIR HANDS WERE TIED. NOTHING THEY, TOYOTA SERVICE DEPT. COULD DO. I CALLED TOYOTA AND A REP SAID IT WAS NOT THE LAW TO LEGALLY NOTIFY ME OF THE WARRANTY ENHANCEMENT SINCE I WAS NOT ORIGINAL OWNER. AFTER MUCH DISAGREEMENT I ASKED FOR A SUPERVISOR WHO CALLED ME BACK AND INFORMED ME LEGALLY THERE WAS NOTHING I COULD DO AND THEY COULD NOT HELP ME WITH THE BILL IF I GOT THIS PISTON FIXED. I ASKED HER IF THE ORIGINAL OWNER WAS NOTIFIED BC I COULD NOT IMAGINE NOT GETTING IT FIXED. I SAID THIS ONE MODEL HAS SO MANY RECALLS! IT IS A LEMON. THEN AGAIN SHE EXPLAINED THEY COULD DO NOTHING. SHE NEVER STATED IF THE ORIGINAL OWNER WAS NOTIFIED. (THIS WAS ONE OWNER CAR) I AM NOW USING ABOUT 7 QTS OF OIL PER 5K MILES. YEAP 7 QUARTS. I BEGAN BUYING IN 5 GALLONS AND WRITING MILEAGE ON THE BOTTLE BEFORE I ADD ANY. (IT WAS 3 PER 5K AND HAS INCREASED TO THE LATEST HIGH OF 7 IN THE 2 YRS. SINCE I PURCHASED. I AM AN OLDER DRIVER AND BABY THIS VEHICLE. AT THE DATE I FOUND OUT ABOUT THE PISTON UNDER WARRANTY ENHANCEMENT I WAS IN FOR 2 RECALLS!!! SEAT BELT AND REAR SUSPENSION! TOYOTA SAID IF I HAD MY OIL CHANGED THERE, I WOULD HAVE BEEN NOTIFIED OF WARRANTY ENHANCEMENT?? BUT I WAS TOO LATE. THIS WAS 12/6/17