NHTSA Complaint #11111671 — 2011 VOLKSWAGEN CC

ENGINE issue reported to NHTSA

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Complaint Details

ODI Number	11111671
Vehicle	2011 VOLKSWAGEN CC
Component	ENGINE
Date of Incident	July 6, 2018
Date Filed	July 16, 2018
Mileage	87,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	VA

Consumer Description

AFTER 87K MY 2011 VW CC HAS AN ISSUE WITH THE TIMING CHAIN TENSION AND HAS RUINED MY ENGINE IN LESS THAN 72 HOURS. I RECEIVED A CHECK ENGINE LIGHT NOTIFICATION AND IMMEDIATELY SCHEDULED A SERVICE APPOINTMENT, BUT BY THE TIME I GOT IT INTO THE SHOP, MY ENGINE WAS DESTROYED. EVEN THOUGH I NEVER RECEIVED A LOW OIL NOTIFICATION, I NOTICED THE OIL WAS LOW BY THE DIP STICK AND THEREFORE ADDED A FEW QUARTS OF OIL. WHEN I GOT TO THE DEALERSHIP FOR SERVICE THE ENGINE WAS ALMOST COMPLETELY OUT OF OIL AND MY ENGINE WAS DAMAGED. THE TOTAL ESTIMATE FOR REPAIRS IS OVER $10,000 AND THEREFORE EXCEEDS THE VALUE OF THE VEHICLE($5K).

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