NHTSA Complaint #11111657 — 2008 SMART FORTWO

TL* THE CONTACT OWNS A 2008 SMART FORTWO. THE CONTACT STATED THAT THE VEHICLE WOULD INADVERTENTLY TURN OFF WHEN THE IGNITION KEY WAS ACCIDENTALLY TOUCHED. THE LOCATION FOR THE KEY WAS PLACED BETWEEN THE DRIVER AND FRONT PASSENGER SEATS. THE CONTACT ALSO MENTIONED THAT THE ENGINE OVERHEATED WHEN DRIVING AT VARIOUS SPEEDS. THE CONTACT RECEIVED NOTIFICATION OF NHTSA CAMPAIGN NUMBER: 18V273000 (ENGINE AND ENGINE COOLING). THE CONTACT CALLED MIDSTATE AUTO GROUP INC. AT (508) 832-8886 (LOCATED AT 810 WASHINGTON ST, AUBURN, MA 01501) AND WAS INFORMED THAT THE PARTS WERE NOT AVAILABLE. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE AND WAS NOT ABLE TO CONFIRM WHEN THE PARTS WERE TO BECOME AVAILABLE. THE CONTACT ALSO STATED THAT THE CONVERTIBLE ROOF DID NOT COMPLETELY CLOSE. THE DEALER WAS MADE AWARE OF THE CONVERTIBLE ROOF FAILURE AND INFORMED THE CONTACT THAT THE WARRANTY HAD EXPIRED. THE FAILURE MILEAGE WAS APPROXIMATELY 39,000. VIN TOOL CONFIRMS PARTS NOT AVAILABLE.