NHTSA Complaint #11110986 — 2009 VOLKSWAGEN JETTA

MY VEHICLE WAS PARKED AT HOME. I TRIED TO START MY VEHICLE; WHICH IT DID BUT ONCE I GOT TO MY DESTINATION THE KEY WOULD NOT COME OUT AND THE VEHICLE WOULD NOT TURN OFF. I TRIED FOR 3 HOURS TO REMOVE THE KEY. THE ONLY OPPOSTION I HAD WAS TO TAKE IT TO A DEALERSHIP AT NIGHT; SO THAT THE CAR WOULD BE SAFE. I TOOK THE FUSE OUT AT AND DETACHED THE BATTERY PLUG TURNING OFF THE CAR, BUT I HAD TO LEAVE THE KEY IN THE IGNITION. I HAD JUST PURCHASED THE VEHICLE A WEEK EARLIER AND WILL HAVE TO PAY 800.00 TO HAVE IT REPAIRED. I HAVE NEVER EXPERIENCED A VEHICLE NOT CUTTING OFF EVER AND THIS IS A TERRIBLE DEFECT TO ANY VOLKSWAGEN OWNER TO HAVE TO ENDURE SUCH A PROBLEM WITH A VEHICLE. I NORMALLY PURCHASE HONDA DUE TO THE DEPENDABILITY, BUT I TOLD MY HUSBAND I ALWAYS WANTED TO DRIVE A VOLKSWAGEN. IM NOW SORRY THAT I PURCHASED THIS VEHICLE. THAT DEFECT IS VERY DANGEROUS TO ANYONE OWNING THIS TYPE OF VEHICLE. MY VEHICLE IS CURRENTLY IN HE SHOP, WHICH I HAVE TO WAIT FOR THE PART TO COME FROM GERMANY. THE VOLKSWAGEN SHOP TOLD ME IT WILL BE TWO WEEKS AND I ONLY HAD THE VEHICLE FOR ONE WEEK NOT EVEN A MONTH YET. EXTREMELY DISSATISFIED CUSTOMER.