NHTSA Complaint #11354004 — 2009 VOLKSWAGEN JETTA

TL* THE CONTACT OWNS A 2009 VOLKSWAGEN JETTA. THE CONTACT STATED THAT WHILE DRIVING, THE ABS WARNING LIGHT ALONG WITH SEVERAL OTHER UNKNOWN WARNING LIGHTS ILLUMINATED. THE VEHICLE STARTED SHAKING WHILE SHIFTING GEARS. ADDITIONALLY, THE BRAKES FAILED TO WORK EFFECTIVELY WHILE DEPRESSING THE BRAKE PEDAL. THE CONTACT ALSO STATED THAT THE VEHICLE FAILED TO SHIFT GEARS CORRECTLY. THE STEERING WHEEL WAS DIFFICULT TO TURN AND WAS SHAKING. THE CONTACT STATED THAT THE RPM WAS FLUCTUATING. THE VEHICLE WAS TURNED OFF AND RESTARTED HOWEVER, THE FAILURE RECURRED. THE CHECK ENGINE, POWER STEERING AND EPC WARNING LIGHTS WERE ALSO ILLUMINATED. THE CONTACT TURNED OFF AND RESTARTED THE VEHICLE AND THE VEHICLE DROVE NORMALLY FOR A WHILE BEFORE THE FAILURE RECURRED. THE VEHICLE WAS TAKEN TO HANSEL VOLKSWAGEN (2951 CORBY AVE, SANTA ROSA, CA 95407) AND WAS DIAGNOSED HOWEVER, THE MECHANIC WAS UNABLE TO UPDATE THE ABS SOFTWARE. THE DEALER INFORMED THE CONTACT THAT THE ABS MODULE WAS DEFECTIVE AND NEEDED TO BE REPLACED. THE CONTACT WAS ALSO INFORMED THAT THE ABS MODULE FAILED INTERNALLY. THE MANUFACTURER WAS MADE AWARE OF THE FAILURE. THE FAILURE MILEAGE WAS APPROXIMATELY 130,000.