NHTSA Complaint #11110906 — 2016 FORD ESCAPE

TL* THE CONTACT OWNS A 2016 FORD ESCAPE. WHILE ATTEMPTING TO CHANGE THE REAR PASSENGER TIRE, THE LUG NUT WRENCH FAILED TO RELEASE THE LUG NUTS BECAUSE IT WAS TOO SMALL TO FIT OVER THE LUG NUTS. THE CONTACT STATED THAT THE EQUIPMENT WAS THE ORIGINAL EQUIPMENT. THE CONTACT MENTIONED THAT ROADSIDE ASSISTANCE WAS ABLE TO ASSIST IN REMOVING THE LUG NUTS AND CHANGED THE TIRE; HOWEVER, THEY HAD DIFFICULTY WITH THE LUG NUTS. THE VEHICLE WAS TAKEN TO GRAPEVINE FORD (801 E TX-114, GRAPEVINE, TX 76051), BUT THEY WERE UNABLE TO DETERMINE THE CAUSE OF THE FAILURE. THE VEHICLE WAS NOT REPAIRED. THE MANUFACTURER WAS NOTIFIED AND DID NOT ASSIST. THE DETAILS OF THE WRENCH WERE UNKNOWN. THE APPROXIMATE FAILURE MILEAGE WAS 35,450. THE VIN WAS NOT AVAILABLE.