NHTSA Complaint #11110005 — 2014 BMW 320I

RECEIVED A WARNING LIGHT AND ACCOMPANYING ERROR MESSAGE STATING I HAD A MALFUNCTIONING PASSENGER RESTRAINT SYSTEM. VEHICLE WAS A CERTIFIED PRE-OWNED PURCHASE, 2ND OWNER. AS VEHICLE WAS UNDER EXTENDED WARRANTY AND PREPAID MAINTENANCE PROGRAM, WE TOOK IT IN FOR DIAGNOSIS AND REPAIR. SERVICE ADVISOR INFORMED US THAT THE PASSENGER SEAT DETECTION MAT WAS TO BLAME AND IT WOULD NOT BE COVERED UNDER WARRANTY AS THE CONNECTION POINTS APPEARED CORRODED. WHEN I INQUIRED AS TO HOW THEY BECAME CORRODED, I WAS INFORMED THAT SOMEONE MUST HAVE SPILLED SODA ON THEM...UNDER THE LEATHER, THROUGH THE FOAM PAD IN A VEHICLE THAT WE DO NOT ALLOW ANY FLUIDS IN, LET ALONE SODA. AFTER HITTING A WALL IN AN ATTEMPT TO HAVE THIS COST COVERED, I WAS GIVEN 10% OFF THE COST OF REPAIR AND BEGRUDGINGLY COVERED THE REPAIR COST AT AN OUT THE DOOR TOTAL OF $1132.76. THIS WAS AN ISSUE IN THE PREVIOUS GEN 3 SERIES AND JUST LAST WEEK I RECEIVED A WARRANTY EXTENSION COVERING THIS TYPE OF REPAIR ON MY 2007 BMW M5. IT APPEARS TO BE A PERVASIVE ISSUE WITH THIS CARS BUT AS YET NO RESOLUTION IN REGARDS TO REPAIR RESPONSIBILITY FALLING TO THE MANUFACTURER. THANK YOU FOR YOUR TIME AND CONSIDERATION IN REGARD TO THIS ISSUE.