NHTSA Complaint #11109976 — 2013 GMC ACADIA

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number 11109976
Vehicle 2013 GMC ACADIA
Component ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident
Date Filed
Mileage 44,507 miles
Crash No
Fire No
Injuries 0
Deaths 0
Vehicle Towed No
State FL

Consumer Description

I PURCHASED A 2013 GMC ACADIA FROM CAR MAX ON FEBRUARY 16TH OF THIS YEAR. AFTER 3 WEEKS THE BATTERY WAS COMPLETELY DEAD, BUT CAR MAX REIMBURSED THE COST TO REPLACE. FAST FORWARD TO MAY 24TH...AS I TRY TO LEAVE FROM WORK THE VEHICLE WOULD NOT START. THE DASH DISPLAYED SEVERAL MESSAGES: REDUCED ENGINE POWER, STABILITRAK OFF, AND BATTERY SAVER ACTIVE. THE VEHICLE WAS TOWED TO TIRE KINGDOM AND THE DIAGNOSIS WAS A BAD FUEL PUMP/FUEL PUMP MODULE. THE PART WAS REPLACED AND COMPUTER RESET. ALL WAS WELL FOR 3 DAYS AND THE SAME PROBLEM OCCURRED INCLUDING A DEAD BATTERY! I DROVE THE VEHICLE APPROXIMATELY THREE MORE DAYS BEFORE THE SAME ISSUE HAPPENED AGAIN. THIS TIME, I HAD IT TOWED TO THE GMC DEALERSHIP. THEY HAD MY VEHICLE FROM JUNE 5TH- JUNE 12TH AND EVEN THOUGH THEY RECEIVED 6 ERROR CODES, THEY STATED IT WAS THE BATTERY (THE SAME ONE REPLACED IN FEBRUARY AND WAS RECHARGED A WEEK PRIOR). I WAS SURE THAT WASN'T THE ONLY PROBLEM, BUT THEY WERE CONFIDENT IT WAS. I HAD TO PAY $508 OUT OF POCKET FOR BATTERY/ DIAGNOSTIC BECAUSE MY WARRANTY ONLY COVERS THE DIAGNOSTIC WITH REPAIRS. ALL SEEMED WELL FOR 3 DAYS. THIS TIME AFTER STARTING THE VEHICLE AND REACHING MY DESTINATION THE TRUCK WOULD NOT SHUT OFF! I IMMEDIATELY CALLED GMC (CEL ILLUMINATED) AND AFTER 10 MINUTES THE ENGINE SHUT OFF. I TOOK IT TO THEM THE NEXT DAY AND THEY STARTED IT HAD A BAD FUES BLOCK. THEY REPAIRED IT, BUT 8 DAYS LATER THE VEHICLE WOULDN'T START AGAIN! ON JULY 2ND IT WAS TAKEN TO A SHOP FOR THE 6TH TIME! THIS TIME THEY ARE SAYING IT IS THE ECM. I PURCHASED THIS VEHICLE BECAUSE MY HUSBAND'S 2003 GMC YUKON HAS 286,000 MILES AND LITTLE THINGS ARE STARTING TO GO. IRONICALLY IT HAS BEEN MORE RELIABLE THAN THIS 2013!! I HAVE ONLY HAD THIS VEHICLE FOR 4 MONTHS AND HAVE ALREADY PAID OUT OVER $1000 IN REPAIRS/DEDUCTABLES. WHAT A NIGHTMARE!

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