NHTSA Complaint #11105399 — 2010 DODGE CHALLENGER

DURING ITS MOST RECENT SCHEDULED OIL CHANGE ON MAY 25, 2018, THE DODGE SERVICE DEPARTMENT INDICATED THAT MY 2010 CHALLENGER SRT8 WITH 56,000 MILES HAS AN OIL LEAK THAT IS LEAKING FROM THE FRONT OF THE CRANKSHAFT AND THE DODGE CHALLENGER SERPENTINE/DRIVE BELT IS SPRAYING OIL ALL OVER THE PLACE UNDER THE HOOD, ON THE ENGINE AND DIRECTLY INTO THE ALTERNATOR WHICH THE DODGE SERVICE DEPARTMENT INDICATED COULD CAUSE A FIRE! I CONTACTED FIAT CHRYSLER AUTOMOBILES CUSTOMER CARE (CASE NUMBER 34409843) AND PROVIDED DETAIL WITH AFTER 5 CUSTOMER CARE AGENTS ON 5 SEPARATE OCCASIONS PROMISING ME A CALLBACK (NEVER RECEIVED) WISHED ME GOOD LUCK WITH HAVING DODGE ADDRESS THE ENGINE OIL LEAK / FIRE HAZARD. I HAVE INQUIRED WITH TWO OTHER LOCAL DODGE DEALERSHIP SERVICE DEPARTMENTS AND BOTH INDICATED THAT THEY HAVE NEVER SEEN THIS TYPE OF ISSUE ON A 2010 DODGE CHALLENGER SRT8. ON JULY 3, 2018, I ONCE AGAIN CONTACTED FIAT CHRYSLER AUTOMOBILES CUSTOMER CARE AND WAS ADVISED THAT CASE NUMBER 34409843 WAS UNILATERALLY CLOSED BY A SUPERVISOR WITHOUT CONTACTING ME OR THE DODGE DEALERSHIP SERVICE DEPARTMENT THAT PERFORMS ALL MAINTENANCE ON MY 2010 DODGE CHALLENGER SRT8. ACCORDINGLY, I REQUESTED AND THE FIAT CHRYSLER AUTOMOBILES CUSTOMER CARE REPRESENTATIVE OPENED UP A NEW CASE (CASE NUMBER 34660813) CASE NUMBER 34409843 05/25/2018-GABRIEL EMPLOYEE ID GW373 06/13/2013-JAKE EMPLOYEE ID JR2692 06/20/2018-ROBERT EMPLOYEE ID RC2336 06/20/2018-LAUREN EMPLOYEE ID LUW551 07/03/2018-JANELLE (REFUSED TO PROVIDE EMPLOYEE ID) CASE NUMBER 34660813 07/03/2018-DOAA EMPLOYEE ID DH1013 SINCE THE SERVICE VISIT ON MAY 25, 2018, I HAVE NOT BEEN ABLE TO DRIVE MY VEHICLE FOR FEAR THAT IT WILL CATCH FIRE.