NHTSA Complaint #11104996 — 2017 BMW 330I

I WAS DRIVING ON A FREE WAY DURING RUSH HOUR WHEN I HEARD AN EXPLOSION. I PULLED OVER AND DISCOVERED THE MOON ROOF TO THE CAR HAD SHATTERED AND CREATED A VERTICAL PROTRUSION FROM THE WINDOW. THE TEMPERATURE THAT AFTERNOON WAS 109 AND I HAD DRIVEN FROM AN ALTITUDE OF 7,000 FEET TO 1,200 FEET. THERE WAS ALSO A SIGNIFICANT DROP IN TEMPERATURE FROM THE HIGHER ELEVATION. A HIGHWAY PATROL OFFICER STOPPED TO OFFER ASSISTANCE AND NOTED HE HAD WORKED IN DEALERSHIP AND THE PROBLEM WAS COMMON. AFTER HAVING THE CAR TOWED TO THE DEALERSHIP WHERE I HAD PURCHASED IT LESS THAN A WEEK EARLIER, THE SERVICE REPRESENTATIVE SAID A ROCK HAD HIT THE CAR AND I SHOULD CONTACT MY INSURANCE COMPANY. THE SERVICE REP INFORMED ME IT WAS IT WAS NOT A WARRANTY ISSUE WITHOUT EXAMINING THE CAR. I SHARED WHAT THE DPS OFFICER SAID AND THE SERVICE REP JUST SHOOK HIS HEAD. THE CAR IS A PREOWNED CERTIFIED VEHICLE.