NHTSA Complaint #11104866 — 2018 TOYOTA TACOMA

AROUND 12:30PM ON 6/28 MY TOYOTA TACOMA 2018 VIN# [XXX] STARTED TO BLINK THE CHECK ENGINE LIGHT AND IT WAS FOLLOW BY THE ENGINE SHAKING AND NOT TAKING GEARS UP THEREFORE VERY SLOWLY ACCELERATING UP TO THE 40MPH. SEEING ALL THIS I DECIDED TO HEAD TO THE DEALERSHIP BIG HORN IN GLENWOOD SPRINGS, CO AT ABOUT 1:00PM FROM MY HOUSE IN BASALT, CO. BUT AS THE PROBLEM PERSISTED I HAD TO STOP IN EL JEBEL, CO AND CALL BOTH THE DEALER AND TOYOTA ROADSIDE ASSISTANCE. MY FIRST ATTEMPT TO RECEIVE SERVICE FROM BOB ADAMS TRUCKING RESULTED IN A TWO HOUR WASTE OF TIME, BY THEM CANCELING SERVICE AND SAYING IT WAS ME WHO CANCEL. BY THIS TIME I ALREADY SPOKE TO BOTH DAWN AT SERVICE AND GUEST RELATIONS. 3:30 HOURS HAVE PASSED BY AND HERE I AM STILL SITTING BY THE SIDE OF A DANGEROUS BUSY HIGHWAY STARVING AND THIRSTY IN A 95 DEGREES SUMMER DAY AND TOYOTA HAS NOT STILL DO THE BEST THEY CAN TO TAKE ME OUT OF THIS SITUATION. A BRAND NEW $38,000 TRUCK THAT I HAVEN?T EVEN MAKE THE FIRST PAYMENT IS STUCK IN THE ROAD. MY TRUST AND LOVE FOR THE BRAND AND ITS SERVICES HAS BEEN LOST. HOW CAN I TRUST TO DRIVE MY FAMILY SAFE THINKING IN THE BACK OF MY HEAD THAT THIS CAN POSSIBLY HAPPEN AGAIN? VALLEY TOWING 24HR IS FINALLY HERE TO PICK UP THE TRUCK AT 4:30PM ALMOST 4 HOURS AFTER I MADE MY FIRST CALL TO TOYOTA ROADSIDE ASSISTANCE. 3 DAYS HAS PASSED BY AND THEY STILL HAVE THE TRUCK IN THE DEALER NOT KNOWING WHAT IS THE PROBLEM. INFORMATION REDACTED PURSUANT TO THE FREEDOM OF INFORMATION ACT (FOIA), 5 U.S.C. 552(B)(6). *TR