NHTSA Complaint #11104803 — 2018 TOYOTA RAV4

VISIBILITY/WIPER issue reported to NHTSA

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Complaint Details

ODI Number	11104803
Vehicle	2018 TOYOTA RAV4
Component	VISIBILITY/WIPER
Date of Incident	June 25, 2018
Date Filed	June 29, 2018
Mileage	1,030 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	AZ

Consumer Description

THE WINDSHIELD DEVELOPED A VERY LARGE CRACK, THE CRACK APPEARED WHILE THE CAR WAS PARKED. IT SEEMS TO HAVE STARTED FROM A TINY ROCK CHIP - THE CHIP WAS NOT PREVIOUSLY NOTED. THE CRACK GREW SIGNIFICANTLY OVER THE COURSE OF 2 DAYS. THE GLASS COMPANY HAS CONTACTED THE DEALERSHIP AND WAS ADVISED THAT THERE IS A NATIONWIDE BACKORDER FOR THE GLASS - 331 BACKORDERS AS OF TODAY, JUNE 30. THEY DO NOT HAVE A DATE WHEN THE GLASS WILL BE AVAILABLE, POSSIBLY SEVERAL WEEKS TO SEVERAL MONTHS. A LARGE BACKORDER IS CONCERNING AS IT WOULD SUGGEST A LARGE VOLUME OF PEOPLE EXPERIENCING THIS EXACT OR SIMILAR ISSUES WITH THE WINDSHIELD.

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