NHTSA Complaint #11104585 — 2017 GMC ACADIA

THIS ISSUE HAS HAPPENED 3 TIMES NOW AND IS BECOMING A SAFETY CONCERN FOR MY FAMILY AND I AND FOR OTHERS ON THE ROAD. I PURCHASED THE CAR BRAND NEW IN MAY 2017 AND THE ISSUE OCCURED FOR THE FIRST TIME ON OCTOBER 02, 2017. SECOND TIME WAS FEBRUARY 15, 2018 AND THE THIRD TIME HAPPENED AROUND EARLY APRIL 2018. WHILE DRIVING AT A SLOW SPEED (ENTERING A PARKING LOT, IN THE MIDDLE OF AN INTERSECTION WHEN I WAS ABOUT TO MAKE A LEFT TURN ON A GREEN LIGHT, AND WHILE DRIVING IN A PARKING LOT AFTER GETTING GAS) THE CAR MADE A GRINDING/CLUNKING SOUND AND WAS BROUGHT TO A VERY ABRUPT STOP. I TRIED TO PRESS THE GAS BUT THE CAR WOULD NOT MOVE. I CHANGED THE GEAR FROM DRIVE TO PARK AND THEN DRIVE AGAIN AND WOULD STILL NOT MOVE. I TURNED THE CAR OFF AND THEN BACK ON AND STILL NOTHING. I ENDED UP FIGURING IT OUT BY PRESSING THE PARKING BREAK BUTTON 1-2 TIMES AND WAS THEN ABLE TO PROCEED TO DRIVE. IT SEEMS AS THOUGH SOMETHING MAY HAVE TRIGGERED THE PARKING BRAKE BUT WHILE I WAS IN DRIVE AND WHILE THE VEHICLE WAS MOVING. I WAS ALMOST REAR ENDED WHEN THIS HAPPENED IN THE INTERSECTION AND ALSO DURING THE TIME I WAS UNABLE TO MOVE IN THE INTERSECTION, MY LIGHT HAD CHANGED TO YELLOW AND THEN RED AND ONCOMING TRAFFIC WAS HONKING BECAUSE THEY COULD NOT GO ON THEIR GREEN LIGHT DUE TO ME BEING STOPPED IN THE INTERSECTION. IT WAS VERY SCARY AND DANGEROUS AS IT ALMOST CAUSED AN ACCIDENT 2 OUT OF THE 3 TIMES IT HAS HAPPENED. I TOLD SERVICE DEPT AT THE DEALERSHIP ABOUT IT TWICE. THEY HAVE "LOOKED INTO IT" ONE TIME BUT SINCE THEY WERE NOT ABLE TO REPLICATE THE ISSUE (OBVIOUSLY), THERE IS NOTHING THEY CAN DO. I AM CONCERNED ABOUT MY FAMILIES SAFETY IF THIS CONTINUES TO HAPPEN.