NHTSA Complaint #11104543 — 2016 FORD EDGE

STEERING issue reported to NHTSA

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Complaint Details

ODI Number	11104543
Vehicle	2016 FORD EDGE
Component	STEERING
Date of Incident	June 21, 2018
Date Filed	June 28, 2018
Mileage	40,700 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MO

Consumer Description

VEHICLE LOST ASSISTED STEERING WHILE IN A PARKING LOT, MAKING IT INCREDIBLY DIFFICULT TO STEER. THE SCREEN ON THE DASH POPPED UP WITH THE MESSAGES'STEERING ASSIST FAULT' 'SERVICE ADVANCETRAC' AND 'HILL START ASSIST DISABLED'. I AM 250LBS, AND I FOUND IT VERY DIFFICULT TO STEER TURN THE WHEEL. THERE IS NO DOUBT IN MY MIND THAT IF MY WIFE WAS TRAVELING DOWN THE HIGHWAY WHEN IT HAPPENED, IT WOULD HAVE RESULTED IN A WRECK. FORD SAID THE STEERING GEAR WAS THE PROBLEM, AND IT WOULD BE $2397.25 FOR THE REPAIR. THE VEHICLE HAS 40,700 MILES AND I CAN'T BELIEVE SOMETHING AS CRITICAL AS THE STEERING WOULD FAIL AT SUCH LOW MILEAGE.

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