NHTSA Complaint #11104302 — 2014 CHEVROLET TRAVERSE

ELECTRONIC STABILITY CONTROL (ESC) issue reported to NHTSA

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Complaint Details

ODI Number	11104302
Vehicle	2014 CHEVROLET TRAVERSE
Component	ELECTRONIC STABILITY CONTROL (ESC)
Date of Incident	June 27, 2018
Date Filed	June 27, 2018
Mileage	114,000 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NC

Consumer Description

RECALL (14007) REPAIR WAS SUPPOSEDLY DONE MAY 2014 AT JEFF GORDON CHEVROLET IN WILMINGTON, NC. CAR WAS PUT IN THE SHOP OCTOBER 2017 AT SAME PLACE FOR SAME PROBLEM THAT PROMPTED A RECALL, INACCURATE FUEL GAUGE READING. EXTENDED WARRANTY COVERED REPAIR THIS TIME. INSTRUMENT CLUSTER WAS REPLACED AND PROBLEM FIXED, ACCORDING TO JEFF GORDON CHEVROLET. JUNE 27, 2018 - WE RAN COMPLETELY OUT OF GAS EVEN THOUGH FUEL GAUGE SHOWED A QUARTER OF TANK REMAINED. CAR SHUT OFF. THANKFULLY WE WERE NOT IN MOTION. WE WERE SITTING IN A CUSTOMER'S DRIVEWAY. JEFF GORDON CHEVROLET WILL NOT COVER REPAIR, WE HAVE BEEN TOLD WE ARE FINANCIALLY RESPONSIBLE. HOW CAN AN OBVIOUS ISSUE THAT WAS PART OF A RECALL NOT CONTINUE TO BE COVERED?

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