NHTSA Complaint #11104270 — 2017 RAM 5500

POWER TRAIN issue reported to NHTSA

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Complaint Details

ODI Number	11104270
Vehicle	2017 RAM 5500
Component	POWER TRAIN
Date of Incident	December 12, 2017
Date Filed	June 27, 2018
Mileage	62,500 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	NY

Consumer Description

WHILE DRIVING THE VEHICLE ON THE HIGHWAY THE TRANSFER CASE EXPLODED, CHRYSLER DETERMINED THAT THE REPAIRS WOULD NOT BE COVERED UNDER WARRANTY. HOWEVER, WE PROVIDED PROOF OF SERVICE OVER THE TIME PERIOD THAT THE VEHICLE WAS IN SERVICE WHICH WAS ONLY 6 MONTHS. THEY EXPLAINED OUR PARTS WERE NOT PROPERLY GREASED AND MAINTAINED. WE DO KNOW A BUSINESS ASSOCIATE THAT HAD THE EXACT SAME THING HAPPEN TO HIS VEHICLE. I DID RESEARCH AND IN THE PAST THIS HAS BEEN A SIMILAR PROBLEM AND RECALLS FOR THE SAME EXACT ISSUE...PLEASE HELP!!

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#11288429 — December 11, 2019 — ON I-40 EASTBOUND MILE MARKER 121 VEHICLE STARTS TO SHAKE AND VIBRATE VIOLENTLY. I HEAR AN EXPLOSION UNDER THE TRUCK ...

#11282469 — November 26, 2019 — WHILE DRIVING A VIBRATION WAS NOTICED AT SPEEDS ABOVE 45 MPH. DURING TRANSIT THE TRANSFER CASE EXPLODED CAUSING A MAJ...

#11268481 — October 15, 2019 — TL* THE CONTACT OWNS A 2017 RAM 5500. WHILE DRIVING APPROXIMATELY 50 MPH, THE VEHICLE SHIFTED OUT OF GEAR AND WENT IN...

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