NHTSA Complaint #11104208 — 2018 TOYOTA RAV4

THE WINDSHIELD CRACKED AFTER BEING STRUCK BY A SMALL ROCK DURING NORMAL DRIVING AND THEN THE CRACK WENT ACROSS THE DRIVERS SIDE OF THE WINDSHIELD RIGHT ACROSS MY FIELD OF VIEW AS A DRIVER. THE WINDSHIELD WAS CRACKED ON JUNE 1ST AND I CONTACTED 4 GLASS REPLACEMENT COMPANIES AND WAS TOLD THE PART WAS ON BACK ORDER 3 TO 8 WEEKS. I CONTACTED THE DEALERSHIP AND TOYOTA AND I WAS TOLD THEY WILL ORDER THE PART. I GOT CONTACTED ON JUNE 26 BY JOHN FROM TOYOTA THAT THE WINDSHIELD WAS IN AT COPELAND TOYOTA IN BROCKTON MA. I CONTACTED THE GLASS COMPANY AND THEY WERE ADVISED THE PART WAS NOT IN AT COPELAND. I CONTACTED TOYOTA TODAY AND WAS TOLD BY THEM THAT THEY WERE GIVEN THE INFORMATION FROM ANTHONY AT COPELAND TOYOTA THAT THE WINDSHIELD WAS IN. I ASKED TO SPEAK WITH THE SUPERVISOR AT TOYOTA AND WAS TOLD THAT THEY WERE UNAVAILABLE. I CURRENTLY HAVE A CRACKED WINDSHIELD THAT CAN'T PASS MASSACHUSETTS INSPECTION BECAUSE OF THE WINDSHIELD. I HAVE NOW BEEN TOLD BY TOYOTA THAT THEY DO NOT KNOW WHEN THEY CAN GET ME A NEW WINDSHIELD.