NHTSA Complaint #11103801 — 2007 FORD MUSTANG

AIR BAGS issue reported to NHTSA

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Complaint Details

ODI Number	11103801
Vehicle	2007 FORD MUSTANG
Component	AIR BAGS
Date of Incident	June 20, 2018
Date Filed	June 25, 2018
Mileage	N/A miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	TX

Consumer Description

FORD CONTINUES TO MAIL MY RECALL NOTICES TO AN ADDRESS THAT I HAVE NEVER LIVED AT. THIS IS MY 2ND COMPLAINT TO YOU ABOUT THIS MATTER. FORD USES A 3RD PARTY TO OBTAIN THEIR MAILING INFORMATION AND THERE SEEMS TO BE NO WAY TO CHANGE MY ADDRESS. THEY CLAIM THAT THEY USE THE DMV REGISTRATION RECORDS BUT MY RENEWALS ARE MAILED TO ME AT MY CORRECT ADDRESS. YOU NEED TO INVESTIGATE HOW MANY FORD OWNERS ARE NOT GETTING NOTIFIED ABOUT THEIR RECALLS DUE TO FORD'S MISMANAGEMENT OF THIS ISSUE.

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