NHTSA Complaint #11103013 — 2018 CHRYSLER PACIFICA

ON JUNE 11TH ON MY WAY HOME FROM WORK I STOPPED AT A STORE AND PARKED THE CAR. UPON MY RETURN TO MY CAR ABOUT 15 MINUTES LATER, I UNLOCKED, SAT DOWN, PUT MY FOOT ON THE BRAKE AND PRESSED START. THE CAR STARTED AS NORMAL. I ATTEMPTED TO PUT THE CAR IN DRIVE AND THE LEVER WOULD NOT MOVE OUT OF PARK. THE ORANGE ENGINE LIGHT REMAINED ON. AS I HAD A SIMILAR PROBLEM ON MAY 23RD, I TURNED OFF THE CAR AND ATTEMPTED TO START AND SHIFT INTO DRIVE AGAIN WITH NO DIFFERENT RESULT. I TRIED SEVERAL MORE TIMES WITH NO LUCK. THE CAR STARTED JUST FINE, IT SIMPLY WOULD NOT SHIFT OUT OF PARK AND EACH TIME THE ENGINE LIGHT REMAINED ON. THE PARKING BRAKE WAS NOT ON NOR DID I TRY TO PUSH IT. I CALLED MY ROADSIDE ASSIST TO ORDER SERVICE TO BE TOWED TO MY DEALER. I GOT OUT OF THE CAR FOR A FEW MINUTES AND THEN GOT BACK IN TO TRY THE PROCESS AGAIN AND STILL NO RESULT. AFTER ABOUT 30 MINUTES TOTAL, THE TOW TRUCK ARRIVED. JUST AS HE WAS ARRIVING I TRIED SAME PROCESS AND THE CAR DID SHIFT INTO DRIVE. I STILL HAD THE CAR TOWED AND THE DEALER SPENT OVER ONE WEEK TRYING TO DETERMINE THE CAUSE WITH NO ANSWERS. CHRYSLER WAS VERY INVOLVED SINCE I HAD THIS SAME PROBLEM ON MAY 23RD. HOWEVER, ON THAT MAY DATE MY CAR STALLED WHILE I WAS WAITING AT A STOPLIGHT ON A BUSY ROAD AND THEN LOCKED IN PARK SO I COULD NOT MOVE IT. THIS TIME I WAS NOT MOVING AS THE CAR WAS PARKED IN A LOT. AFTER 8 DAYS AT THE DEALER I HAVE MY CAR BACK.