NHTSA Complaint #11102793 — 2013 DODGE DURANGO

WHILE THE CAR IS IN MOTION ON A CITY STREET IT WILL ENGAGE INTO LOW MODE ALL BY ITSELF, CAUSING THE CAR TO JERK AND DRIVE VERY SLOWLY. THE TRACTION LIGHT ALSO COMES ON. I AM UNABLE DISENGAGE THE LOW MODE. I HAVE TRIED PUTTING THE VEHICLE IN NEUTRAL TO DISENGAGE HOWEVER MOST OF THE TIME IT DOESN'T WORK. THE CAR WILL AT SOME POINT USUALLY AFTER ABOUT 10-20 MINS OF TRYING TO PUT THE CAR IN NEUTRAL AND SWITCHING THE AUTO AWD/LOW KNOB BACK AND FORTH RESUME REGULAR DRIVING MODE AT SOME POINT. THIS HAS BEEN HAPPENING EVERY SINCE I BOUGHT THE CAR 2 YEARS (7/2016) AGO SPORADICALLY. THE DEALERS HAVE BEEN UNABLE TO FIX IT BECAUSE IT DOESN'T THROW ANY KIND OF ERROR CODE AND THEY ARE SAYING THEY HAVE TO SEE THE CAR ACTUALLY DO IT. THIS IS A SAFETY HAZARD BECAUSE WHILE DRIVING THE CAR ENGAGES IN A LOW MODE BY ITSELF CAUSING THE CAR TO JERK AND DRIVE SLOWER ALL OF A SUDDEN AND COULD POTENTIALLY CAUSE AN ACCIDENT. THE PART OF THE SYSTEM CAUSING THE ISSUE IS UNKNOWN.