NHTSA Complaint #11101925 — 2013 VOLKSWAGEN GTI POWER TRAIN

Complaint Details

ODI Number	11101925
Vehicle	2013 VOLKSWAGEN GTI
Component	POWER TRAIN
Date of Incident	June 11, 2018
Date Filed	June 14, 2018
Mileage	64,060 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	CA

Consumer Description

TL* THE CONTACT OWNS A 2013 VOLKSWAGEN GTI. WHILE DRIVING 45 MPH, THE TRANSMISSION WENT INTO NEUTRAL RAPIDLY AND SLOWED DOWN THE VEHICLE WITHOUT WARNING. THE VEHICLE WAS TAKEN TO VOLKSWAGEN OF STEVENS CREEK (4490 STEVENS CREEK BLVD, SAN JOSE, CA 95129) WHERE IT WAS DIAGNOSED THAT THE TRANSMISSION WAS RUINED WITH A MEGATRONIC UNIT AND NEEDED TO BE REPLACED. THE DEALER SUGGESTED THE CONTACT CALL THE MANUFACTURER TO SEE IF THEY WOULD PAY FOR THE REPAIR SINCE THE FAILURE OCCURRED IN EARLIER VEHICLE MODELS. THE MANUFACTURER WAS CONTACTED, BUT ONLY OFFERED TO ASSIST WITH A PORTION OF THE REPAIR COST. THE FAILURE MILEAGE WAS 64,060. THE VIN WAS NOT AVAILABLE.

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