NHTSA Complaint #11101305 — 2016 PIERCE ARROW XT UNKNOWN OR OTHER

Complaint Details

ODI Number	11101305
Vehicle	2016 PIERCE ARROW XT
Component	UNKNOWN OR OTHER
Date of Incident	December 30, 2017
Date Filed	June 12, 2018
Mileage	8,850 miles
Crash	No
Fire	No
Injuries	0
Deaths	0
Vehicle Towed	No
State	MD

Consumer Description

WHILE OPERATING ON AN INCIDENT , PAT708 WAS IN THE PROCESS OF EXTENDING WHEN THE LADDER SWUNG TO THE RIGHT WITHOUT ANY ROTATION CONTROL BEING USED. THE UNEXPECTED ROTATION WAS APPROX. 10' TO THE RIGHT. THIS HAPPENED ONE ADDITIONAL TIME ON THE SAME INCIDENT WITH THE SAME VARIABLES IN PLACE. THIS UNIT WAS OOS LAST WEEK FOR THE SAME PROBLEM WITH NO OBVIOUS SOLUTION. PIERCE DEALER TOOK UNIT BACK; AFTER EXTENSIVE TESTING THEY WERE ABLE TO DUPLICATE THE UNCONTROLLED MOVEMENT. THEY INSTALLED A DATA RECORDER; DATA COLLECTED SHOWED A BAD CONTROL MODULE, WHICH WAS REPLACED. UNIT RETURNED TO MONTGOMERY COUNTY AND WAS PLACED BACK IN SERVICE AT STATION 8.

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