NHTSA Complaint #11101223 — 2011 MERCURY MILAN

2011 MERCURY MILAN WITH EPS STEERING. WE HAD PARTIAL THEN FULL LOSS OF POWER STEERING IN VEHICLE WHEN DRIVING, LUCKILY WE WERE NOT TRAVELING AT HIGH SPEEDS AND WERE ABLE TO CONTROL. AFTER BRINGING TO THE DEALERSHIP WE ARE TOLD THAT THE ENTIRE EPS POWER STEERING NEEDS REPLACEMENT. THERE WAS CONFUSION AT FIRST BECAUSE THE SERVICE DEPARTMENT THOUGHT IT WAS A RECALL ITEM. BUT AFTER SOME CHECKS, THE DATE OF MANUFACTURE WAS NOT COVERED. APPARENTLY, THE ISSUE WAS RECALLED ON SEVERAL VEHICLES OF THE SAME MODEL "WITH THE EXACT SAME POWER STEERING SYSTEM" WE ARE VERY UPSET THAT THIS IS NOT BEING TAKEN CARE. THE DIAGNOSES WAS PERFORMED AT A CERTIFIED DEALER "WEBBER FAMILY MOTORS IN DETROIT LAKES MN. HOW CAN A COMPANY RECALL ONLY SOME OF THE VEHICLES, WHILE LEAVING MANY OTHERS TO HAVE TO PAY HIGH COST OF REPLACEMENT $1600 FOR A FAULTY POWER STEERING SYSTEM? THIS IS A MAJOR SAFETY ISSUE AND IM THANKFUL THAT IT DID NOT CAUSE A CRASH.