NHTSA Complaint #11100241 — 2011 JEEP GRAND CHEROKEE
SERVICE BRAKES issue reported to NHTSA
Complaint Details
| ODI Number | 11100241 |
| Vehicle | 2011 JEEP GRAND CHEROKEE |
| Component | SERVICE BRAKES |
| Date of Incident | |
| Date Filed | |
| Mileage | N/A miles |
| Crash | No |
| Fire | No |
| Injuries | 0 |
| Deaths | 0 |
| Vehicle Towed | No |
| State | KY |
Consumer Description
I RECEIVED A LETTER JAN/2018 FOR A POWER BRAKE BOOSTER RECALL. TOOK THE VEHICLE INTO THE DEALERSHIP HAD THE REPAIR DONE FEB/2018. JUNE 5TH, 2018 I PULLED INTO THE GAS STATION AND FILLED UP, WHEN I PULLED OUT OF THE GAS STATION I TAPPED THE BRAKE AND THERE WAS NOTHING THERE. THE BREAKS WENT COMPLETELY OUT, I WAS FORCING MY WHOLE BODY WEIGHT ON THE BREAKS TO GET THE JEEP TO STOP!! THERE WAS A TRUCK COMING AND ALL I COULD THINK OF IS MY SMALL CHILD IN THE BACK SEAT. I HAVE VERY QUICK RESPONSES, BUT I WAS NOT EXPECTING THIS TO HAPPEN AT ALL OR EVEN AFTER A RECALL FIX???? I HAVE NEVER BEEN SO TERRIFIED IN MY WHOLE LIFE AND BEING SO HELPLESS IN THIS SITUATION! I AM REALLY SHAKEN UP AND GLAD NO ONE GOT HURT. IT WAS TOO CLOSE TO BE A CLOSE CALL. CHRYSLER YOU NEED TO FIX THIS ISSUE OR GET ALL OF THESE MODELS OFF THE ROAD BEFORE SOMEONE GETS SERIOUSLY HURT OR WORSE KILLED. NOW I HAVE TO TRADE THIS JEEP IN BECAUSE IT IS A DEATH TRAP AND I WILL ALWAYS BE TERRIFIED TO DRIVE IT ESPECIALLY TOTING MY KIDS AROUND. BREAKS ARE VERY IMPORTANT AND THIS IS A SERIOUS RECALL ISSUE!!!!
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