NHTSA Complaint #11609319 — 2011 JEEP GRAND CHEROKEE

The contact owns a 2011 Jeep Grand Cherokee. The contact stated that the brake pedal depressed to the floorboard without warning while attempting to stop the vehicle. The vehicle was taken to an independent mechanic where the vehicle was diagnosed with a defective brake booster. The mechanic discovered NHTSA Campaign Number: 14V154000 (Service Brakes, Service Brakes, Hydraulic) which the mechanic linked to the failure. The dealer was notified of the failure and informed the contact that the VIN was not included in the recall. The contact was then referred to the manufacturer. The manufacturer referred the contact to the NHTSA Hotline to file a complaint. The vehicle was not repaired. The failure mileage was approximately 157,000.