NHTSA Complaint #11099836 — 2015 FORD ESCAPE

NEW 235/45R19 FIRESTONE DESTINATION LE2 WERE BOUGHT FOR MY CAR ON 7/27/2017. THE MILAGE ON MY CAR AT THAT TIME WAS 42,982, AND MY CURRENT MILAGE IS 56,875. AT THE SAME TIME THAT THE TIRES WERE PUT ON AN ALIGNMENT WAS DONE ON MY CAR. SINCE THEN THEY ARE ROTATED AND BALANCED ON A REGULAR BASIS. ON 5/24/2018 I BEGAN HEARING A LOUD NOISE AND SHAKING IN THE STEERING WHEEL AND BELIEVED IT TO BE A WHEEL BEARING. WE STOPPED DRIVING THE CAR AND AFTER THE WEEKEND IT WAS BROUGHT TO THE FORD DEALERSHIP TO HAVE THAT ISSUE TAKEN CARE OF. UPON INSPECTION IT WAS DETERMINED THAT IT WASN'T THE WHEEL BEARING, BUT THERE WAS A BROKEN BELT IN ONE OF THE TIRES, AND THAT IT WAS UNSAFE TO DRIVE. THE CURRENT TREADS ON MY TIRES ARE 7/32 ON 3 TIRES AND 2/32 ON THE BROKEN TIRE. I IMMEDIATELY CONTACTED THE PLACE WERE THE TIRES WERE PURCHASED AND WAS TOLD THAT THE WARRANTY WOULDN'T COVER THAT AND I WOULD HAVE TO PAY FOR THAT ON MY OWN. I CONTACTED THE FIRESTONE/BRIDGESTONE COMPANY AND HAVE FOR THE PAST WEEK AND A HALF BEEN TRYING TO GET MY TIRE REPAIRED, AND BEEN WITHOUT A CAR. THERE ARE NO TIRES AVAILABLE IN MY SIZE WITHIN THEIR COMPANY TO REPLACE MY TIRE, SO I NOW HAVE TO BUY 4 NEW TIRES FOR MY CAR SO I AM ABLE TO SAFELY DRIVE IT AGAIN. THEY HAVE BEEN DIFFICULT TO WORK WITH AND I HAVE CONTINUALLY HAD TO MAKE PHONE CALLS, AND NOW HAVE TO SPEND MONEY OUT OF POCKET TO BUY TIRES BECAUSE THEY ARE UNABLE TO FULFILL THEIR WARRANTY.