NHTSA Complaint #11099177 — 2013 FORD ESCAPE

2013 FORD ESCAPE SE BOUGHT 3/29/17AT THE TIME THE 12V DC POWER OUTLET, AUX PORT & USB PORT DID NOT WORK. 4/22/2018 THE VEHICLE STOPPED ON THE PA TURNPIKE IMMEDIATELY AFTER I RECEIVED A WARNING 'HIGH ENGINE TEMPERATURE, PLEASE STOP VEHICLE SAFELY'. SERVICE APPOINTMENT FOR 4/25/18 & WAS INFORMED THAT THERE WAS A RECALL ON THE ENGINE COOLANT BYPASS SYMPTOMS, ISSUES WITH THE WATER PUMP & 2-3 OTHER ISSUES THAT WERE ALL COVERED UNDER FORD RECALLS &FORD WEXFORD WOULD FIX IT ON 4/30/18. 5/4/18 INFORMED THAT THEY HAD NOT BEEN ABLE TO CONTACT FORD WEXFORD FOR AN UPDATE. I CONTACTED FORD WEXFORD & WAS INFORMED THAT THEY DID NOT HAVE A 2013 FORD ESCAPE TO REPAIR. I RECEIVED A CALL BACK INFORMING ME THAT FORD WEXFORD WAS UNAWARE THAT THE SUV WAS AT THEIR LOT SINCE 4/30/18 & THEY WOULD NOT BE ABLE TO SERVICE IT UNTIL THE FOLLOWING WEEK. 5/10/17 I PICKED UP THE SUV AND WITHIN 24 HOURS STARTED HAVING ADDITIONAL PROBLEMS/SIGNALS INCLUDING THE SERVICE ENGINE, SEATBELT, BATTERY, BRAKES, HILL ASSIST NOT AVAILABLE, HIGH ENGINE TEMPERATURE STOP SAFELY AND THE SPEEDOMETER NOT FUNCTIONING. I CONTACTED JD BYRIDER WAS TOLD THERE WAS NOTHING WRONG WITH THE VEHICLE AND THAT IT COULD POSSIBLY BE THE BATTERY, STARTER OR ALTERNATOR. I WAS TOLD TO TAKE IT TO AUTO ZONE TO HAVE A COMPUTER DIAGNOSTIC. I RETURNED THE VEHICLE 5/17 & WAS INFORMED THAT THE VEHICLE WOULD HAVE TO GO BACK TO FORD WEXFORD. I SPOKE WITH ANDY AT FORD WEXFORD AND HE INFORMED ME THAT THE SUV HAD A WIRING ISSUES THEY WEREN'T ABLE TO FIX, THAT THE SUV WOULD NEED A NEW COMPUTER SYSTEM AND THAT THIS WOULD BE 1-2 WEEKS. I WAS ALSO TOLD THEY HAD A CALL OUT TO FORD CO. TO DISCUSS THEIR CONCERNS. ON 5/31/18 I RECEIVED A CALL INFORMING ME THAT THE SUV NEEDED A NEW COMPUTER SYSTEM, THAT IT WAS NOT COVERED UNDER MY WARRANTY AND THAT THE COST WOULD BE $1100.